Shipping and Returns

TERMS OF DELIVERY

Delivery price

 Delivery price - 5 Eur.

"Pick up" from House of Samsonite, store free.

Supply of goods

The goods are delivered all over Latvia. If the item you ordered is in stock, we will deliver within 1-7 working days. If the item you ordered is out of stock, we will contact you to let you know that delivery may take longer. The maximum delivery time should not exceed 3 weeks. On the day of delivery, the courier will contact you by phone and deliver the goods to your address between 8: 00-18: 00 on weekdays.

"Pick it up yourself" at the House of Samsonite store

You can pick up your order from the Samsonite store listed below (prepayment required):

 Collection from the House of Samsonite store, where the product will be available at that moment.

Upon receiving the order, we will ask you to present an identity document.

* If you have any questions about delivery, please write to e-veikals@samsonite.lv

Types of payments:

E-banking - with the help of the payment platform www.citadele.lv you will be able to make payments using the systems of all major Latvian electronic banks.

By bank transfer - You will be able to pay by bank transfer with details *.

 Payment card

* Properties:

Seller SIA "Osterode"

Reg. N: LV4003717857

Address: Ieriķu iela 3

E-mail: e-veikals@samsonite.lv

Account LV54PARX0006578850003

Bank: AS "Citadele banka"

RETURN PROCEDURE

The customer has the right to return and return the goods within 14 days after receiving the goods. In this case:

The product together with the packaging must not be damaged, the product must not be used or tried on.

If the product is of good quality, the customer pays the return / shipping cost. If upon receiving the order, you notice a defect in the product, the customer must immediately contact the seller by phone or e-mail and agree on exchange or return terms. In this case:

The order must be complete.

The request to return the purchased item must be sent to the customer by e-mail: e-veikals@samsonite.lv, a completed return form (which you can print here) and also attached to the registered package.